olaoutdoorproducts.com later the “Web”. Contact: email@example.com
This refund policy is for web users who have problems with their order, product, or package. Refund will be processed in 24-48 hours.
The Web strives to provide the best service to all users. In order to better solve the return and refund problem, please refer to the following content.
What you need to provide:
A. Photos / videos of the damaged item. Send us the materials to prove the damage.
B. Screenshots of the dispute, including name, date and content. For example, a customer complaint / dispute arises through PayPal dispute, email, chat window, etc.
C. (Optional) Article tracking number. If the item is requested to be returned, you must submit the tracking number to prove that you returned it.
How to request a refund:
A. Contact web customer service at the account support representative on the dashboard.
B. Submit photos / videos of the damaged product and screenshots of the dispute.
The money will be returned to the original payment channel (PayPal or credit card).
Cases in which the Web makes refunds:
- Damaged products
If the product received is damaged, a full refund or replacement is offered.
- Incorrect or missing products.
The website has a strict quality control standard. We will check each product before delivery. If any of the following occur, we offer a full refund or replacement:
Product with color, size, etc. incorrect.
Product with a missing component.
You do not need to return the wrong product. We will refund you or resend the correct one.
If you have any questions about the size, please provide photos of the measurement. Make sure you measure the item with the correct method. You can send the result to our customer service and we will fix it as soon as possible.
- Out of stock products.
The website offers a full refund if the product is out of stock. We will notify you and make the refund or replacement.
- Products that cannot be shipped.
The website offers a full refund if the product cannot be shipped. Due to limited transportation, some products do not have the proper shipping option. We will notify you in time and make the refund.
- Backordered orders.
The website offers a full refund if the order is delayed. It will be counted from the date the package leaves the warehouse.
Under normal circumstances, more than 30 days.
In high season, more than 40 days, such as Black Friday, Cyber ??Monday, Christmas, etc.
In unforeseen circumstances, such as epidemics, etc., the date will be different. Please pay attention to our email and notification message.
A. For orders shipped to USA, European Countries, New Zealand, Canada, a refund will be given if the total shipping time is longer than 30 days.
B. For orders shipped to South America, Middle East, India, Africa, a refund will be given if the total shipping time is more than 60 days.
C. Delay in order due to pending delivery, such as insufficient address, unclaimed package, inability to contact customer, etc., will not be refunded.
- Cancel orders.
The website offers a full refund if the order is canceled before the product is shipped. But we will not offer a refund if it is canceled after the product is shipped.
- Missing packages.
The website offers a full refund if the package is missing during delivery.
- Other conditions.
The website offers a guarantee for all products. The warranty period is 30 days from the date of receipt of the product. After 30 days, we do not accept refunds.
Cases in which refunds are not made:
- Order delivered. No refunds or reshipments will be offered if the tracking information shows ‘order delivered’.
- Unclaimed package.
If the package is not claimed, the local carrier will destroy it within 48 hours.
- Tracking information alert. The web will not offer a refund or reship if the tracking information is Wrong / insufficient address
- Expiration date of the dispute
You can file a dispute within 30 days from the date you placed the order.
A dispute will be closed automatically if you have not responded for 3 consecutive days.
- Dispute denied
The following disputes will be rejected.
Order closed. Your dispute will be denied if the order status is closed.
No tracking information
your dispute will be rejected or if the tracking information expired. Generally, the post office will keep the order tracking information for 180 days.
Destiny. The Website will reject the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauricio; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chili; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenade; Cuba; Palestine; Paraguay; Guatemala; Meeting; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadalupe; Martinique; and French Guiana.
Overwhelming force. Dispute for any damaged product or delay in shipment caused by acts of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
Others. Disputes caused by the following reasons will be rejected:
A. Your buyer does not like the product.
B. The item does not match the listing description, such as an inaccurate measurement.
C. The product smells unusual.
- Return. The web does not suggest that you return products because the shipping cost is high and sometimes higher than the value of the product. Also, it takes months to deliver the package, which will affect the processing time.
If it is urgent to return the product, please pay attention to the following aspects:
You must return the product within 10 days of receipt.
The product is in good condition and does not affect secondary sales.
You need to pay the shipping cost.
You can only return the product to the China warehouse.
If you have returned the product, please send the tracking number to our customer service.